FAQS

I can't find the email to activate my account and log in

Please check your junk or spam folder before contacting us. If it is not in that folder, please send an email to bsh2020@mci-group.com.

I've forgotten my password

Click 'Sign In' on the top right of the platform home page and then click 'Forgot Password'. Type your email in and click submit. You will receive a reset password link to your email.

I've forgotten the email address I used

Please send an email to bsh2020@mci-group.com, with your full name and the subject 'Forgotten Email: YOUR NAME'. Click here to send an email.

I don't want to be part of the matchmaking

Once signed in to the platform, edit your profile by selecting 'My Profile' from the top right of the screen. Uncheck the first 'by ticking the box below' box.This will remove you from matchmaking, any recommendations and the delegate list. You also will not be able to message anyone.

I don't want sponsors to contact me outside of the platform

Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Uncheck the second 'by ticking the box below' box

I need to add or remove my photo on my profile

Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Click the attach file icon where it says photo. Choose a file to upload or take a photo using your webcam. Once you have added a photo you can only replace it but not remove it. If you wish to remove a photo please contact BSH Support

I'm not seeing many recommendations

Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Select ‘Edit profile’ from the menu on the left side. You can then choose your topics of interest from the ‘Interest categories’ drop down menu.

I have an interest that is not part of the categories list

We cannot add anymore categories. We have used the selected categories to cover all topics of interest

I'm not attracting much interest

Once signed into the platform, edit your profile by selecting 'Edit profile' from the top right of the platform. Ensure you have completed your 'About Me' section on your profile

I want to stop receiving notifications of appointment/messages

Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Under matchmaking settings you can turn on/off notifications

I want to change my password

Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Then select 'Edit profile' from the menu on the left side, and under 'change credentials' you can change your password. If you have forgotten your password please use the information above.

I wish to remove all data you hold on me

Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Then select 'Edit profile' from the menu on the left side, and click on 'Your Data'. Choose to export data or remove account globally.

How do I preview my own profile?

Once signed into the platform, edit your profile by selecting 'My profile' from the top right of the platform. Then select 'Edit profile' from the menu on the left side, click on 'Preview profile'.

I can't send someone a message

This will be due to them having opted out of being contacted.

How do I interact with someone else?

Click on 'Delegates' in the menu bar. Search for the person. Click the star on their profile and it will allow you to favourite, message and request a meeting.

Where would I find any notifications I may have received

Click the bell icon beside your profile icon in the top right of screen and it will list all notifications received. You can also view all your profile activity by selecting 'My profile' from the top right of the platform and then 'Your Dashboard' from the menu on the left side. 

How do I message someone?

Click 'Messages' under 'My profile'. You can search for the person's name and send a message. Alternatively, click on the 'Delegates' page, search a person, click on the star on their profile and then on the envelope to message them.

How do I watch a session?

All sessions are now available on demand. To access them, please ensure that you are logged into the platform, then select the ‘Session on Demand’ tab at the top of the page. You can then find the session you wish to watch and click on it to play the recording.

Is the BSH 2020 Virtual CME accredited?

Yes

How do I claim my CME credits?

You can receive up to 13 credits. To get a certificate for the number of hours of content you have watched, you will first need to complete the post-event survey that will be emailed to you. Once you have submitted your survey, you will need to then enter the event platform and tick the box in your profile that asks if you are ready to claim your CPD points. Once you tick this box, your total hours watched at that point in time will then be calculated. Please do not tick the box if you plan on watching more content after this, as those hours will not be counted towards your CPD certificate. Certificates will be sent out every two weeks and are claimable until end of February 2021. If you do not receive your certificate before February 2021 and you have ticked the box to do so, you will be welcome to get in touch with us at BSH2020@mci-group.com

What equipment will I need?

You will need either a computer, tablet or smartphone with high-speed internet to access the event platform. It is recommended you have use of a microphone and camera so you can experience the virtual conference and networking meetings.

Which browser should I access the event platform on?

We recommend using Google Chrome when accessing the BSH 2020 Virtual event platform.

For additional information on platform access, including audio and video settings, please see here: click here

How do I enable sound and video for a meeting?

All meetings take place on the platform so the use of your microphone is required along with your camera if you are happy to do so. When your browser asks to access the microphone and camera you will need to say yes and allow it access (camera and mic should be set to 'allow'). Sound and video can be tested before you click on the join meeting button by clicking on the respective 'Test Video' and 'Test Sound' buttons. When you have joined the meeting make sure your sound and video button is blue which on and not grey as this means it is off. If you experience an issue with no sound during your meeting or if you did not allow your browser to access go to the bar at the top of your window where you see the URL, click the padlock that you can see on the right. This will pull up a pop-out window. You can then select 'unlock' and give permission for your browser to use your camera and microphone.

How do I fill in and edit my visitor profile?

Once you have registered you can fill in and edit your profile to make sure you are visible to other visitors and exhibitors. You will find the 'edit profile' section in the left-

hand menu in your account. Add basic contact details and edit your notification settings. You can also edit your matchmaking message to specify what you are looking for at the event.

What is my dashboard?

Your dashboard includes all your stats related to meetings confirmed, pages marked as favorite, number of matchmaking / networking potential matches. You can use it for quick reference, and it can be found in the 'Your dashboard' section in the left-hand menu in your account.

How do I search for exhibitors and products?

You can view the full exhibitor list by using the 'exhibitors' button on the top menu. You can filter and search by exhibition name and product categories.

How do I request an online meeting?

To request a meeting with an exhibitor click the 'meeting' icon on the exhibitor profile. This will open a screen where a new meeting request can be set up. You can request who you want to meet, send a message, and schedule a time. The exhibitor will receive your request and accept it or suggest a new time.

How do I send and receive messages?

You can send messages to exhibitors and other visitors.

Messages are accessed from the profile of the person you wish to contact.

- Click on the 'message' button within their profile.

- A chat window will appear; you can type your message and click send.

- The recipient will receive a notification indicating that they have received a new message, and they will be able to reply.

How does matchmaking and requesting meetings work?

The matchmaking section allows you to browse a list of profiles that are recommended to you, based on the information you entered when editing your Visitor Profile.

- You can mark those profiles as 'NOT RELEVANT' if this is the case.

- Or you can click on 'FAVOURITE', and those profiles will appear under your 'Favourites' section on the left-hand side menu.

- You can request a meeting from within the matchmaking section, by clicking on the 'Meet' calendar icon within the person's profile and sending them a direct meet request.

How do I favourite Attendees, Speakers and Exhibitors?

Whether you are looking at the Matchmaking list, the Speaker list, or at other Exhibitor profiles and their products (all accessible from the menu at the top of the page), you only need to click on the 'star' icon, and their profile will be added to your 'Favourites' section on the left-hand side menu of your account.

GET IN CONTACT

General Support

bsh2020@mci-group.com

Speaker Support

bsh2020speakers@mci-group.com

Sponsorship Support

bsh2020industry@mci-group.com

Registration Support

bsh.reghot@mci-group.com

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